When you have a TikTok Shop in the UK, it's crucial to remember that the marketplace has its list of approved delivery providers. To ensure success, you need to understand these carriers and manage them effectively with M2E TikTok Shop Connect.
TikTok Shop UK Integrated Carriers
UK-approved integrated carriers are specific carriers and services approved by TikTok Shop UK. Sellers who choose to fulfill their orders via self-shipment must use one of the following TikTok Shop's Approved Integrated Carriers:
Royal Mail - Tracked 24®/48® ONLY
Hermes/EVRI
DPD
Yodel
Amazon Logistics (excluding orders fulfilled via Amazon's website)
Parcel Force
UK Mail
DHL UK
Panther UK
DX Delivery
Why it’s important? These carriers are integrated into the TikTok Shop UK Seller Center system, allowing for easy tracking of dispatched orders. Here are some of the tracking number examples for these providers:
Shipping Provider UK | Tracking Number Information | Tracking Number Example |
Royal Mail | Tracking numbers are 13 digits: 2 letters + 9 numbers + "GB" *Only Royal Mail Tracked 24/48 is acceptable; 1st/2nd class and RM 24/48 are not traceable. | WL123456789GB |
Hermes/EVRI | 16 digits: 6 alphanumeric characters + 10 numbers | 1234561234567890 AAAAAA1234567890 A01A1A1234567890 |
DPD | Tracking numbers can vary in format: 16-digit: 1550/1597 + 10 numeric characters + 1 alphanumeric character; 10-digit: 10 numeric characters; 14-digit: 1550/1597 + 10 numeric characters; | 15501234567890K 1234567890 15971234567890 |
Yodel | 19-digit: JJD + 16 numeric characters; 18-digit: JD + 16 numeric characters; | JJD1234567890000000 JD1234567890000000 |
Amazon Logistics | 12-digit: 2 alpha characters + 10 numeric characters. | QB1234567890 |
Parcel Force | 9-digit: 2 alpha characters + 7 numeric characters; 12-digit: 12 numeric characters; 13-digit: 2 alpha characters + 9 numeric characters + 2 alpha characters; 14-digit: 4 alpha characters + 10 numeric characters. | AA1234567 123456789000 AA123456789AA AAAA1234567890 |
UK Mail | 14-digit: 14 numeric characters. | 12345678900000 |
DHL UK | 9-digit: 7 numeric characters; 10-digit: 10 numeric characters; 14-digit: M + 13 numeric characters; 14-digit: 14 numeric characters. | 1234567 1234567890 M1234567890000 12345678900000 |
A Tracking Identification Number (Tracking ID) is assigned by the carrier once an order is ready for shipment. This number is usually found on the shipping label provided by the carrier. Having a valid and traceable Tracking ID allows both sellers and buyers to monitor the real-time status of orders effortlessly. All sellers must upload a valid Tracking ID into the TikTok Shop Seller Center.
Sellers can input a valid Tracking ID by navigating to the Manage Orders panel within the TikTok Shop Seller Center.
Guide to Enrolling in Various Shipping Options
In Seller Center, navigate to Orders > Shipping Options. Here, you can choose between Seller Shipping and TikTok Shipping.
Key points:
The shipping method is set at the account level; you can't mix methods for different orders.
Changes to the shipping method apply only to new orders. For instance, if you switch from Seller Shipping to TikTok Shipping on Nov 8, orders placed before Nov 8 must still use Seller Shipping.
Carrier Mapping with M2E TikTok Shop Connect
You can link your Magento Store to the TikTok Shop via the M2E TikTok Shop Connect. You can find out how to do it correctly in our guide. Meanwhile, with M2E TikTok Shop Connect, you can tie the Magento and the TikTok Shop Carrier in one place. It’s possible due to “Shipments Carrier Mapping”. Why do you need it? You cannot choose others because TikTok Shop has a list of officially approved shipping providers. So, you need to specify them and link them with the Magento Store ones.
Shipping Carrier Data Update
In addition, with M2E TikTok Shop Connect, you can update your shipping providers' data. Thus, if you get any new providers you work with or need to change an existing one, you do so via the “Refresh Account Data” button.
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